For players and dentists
Book a 3D dental scan and share this guide with your dentist. It explains how to capture and submit your scan for PROTEQT Custom Fit.
Delivered within two weeks of scan approval. Dental scan fees are separate.
How it works
Four steps from the dentist’s chair to your door. No product payment until your scan is approved.
Take the requirements guide to your dentist. Dental scan fees are separate.
Your dentist emails the scan or uploads it using HITIQ’s submission instructions below.
HITIQ reviews your scan. Once approved, you receive a $399 payment link.
Your mouthguard, charging case and cables arrive within two weeks of scan approval. Free express delivery Australia-wide.
Private health insurance may cover part of the dental scan. Check with your dentist and insurer; fees and claims are separate from HITIQ, and cover is not guaranteed by HITIQ.
01 / Scan requirements
Review the full chairside requirements before scanning. The guide covers anatomical capture, file format, quality checks and compatible scanner systems.
02 / How to submit
Submit the STL using the method arranged for your clinic. Your dentist can also email the completed scan to dental-lab@hitiq.com.
Share the case through your clinic’s existing connection to the HITIQ iTero account.
Confirm connectionUse the secure submission link supplied by HITIQ.
Request upload linkUpload the STL to the HITIQ shared-drive location supplied for the case.
Request drive access03 / Scanner validation
Scanners not listed in the requirements guide can be assessed before you submit a live case.
Start validationEmail a de-identified maxillary STL from your scanner.
The dental lab checks scan resolution, anatomical capture and mesh quality.
We confirm approval or provide clear feedback before a patient scan is submitted.
04 / FAQs
Quick answers to the issues most likely to delay scan approval.
Submit scans as STL files and label each file with the athlete’s full name.
Capture through the first molars and include at least 50% of both second molars. Wisdom teeth are not required.
No. Capture at least 5 mm from the cervical margins of the posterior teeth and as much of the anterior third of the hard palate as practical.
No. Capture the lower dentition and separate left and right bite registrations only when HITIQ requests them.
Yes, subject to validation. Send a de-identified maxillary STL so HITIQ can assess scan resolution and mesh quality.
A solid model on a 5 mm base is preferred. A shell can be accepted but requires additional editing before printing.
05 / Contact & support
Contact the HITIQ Dental Laboratory for submission support, scanner validation or questions about an individual case.
dental-lab@hitiq.com
Custom Fit · $399. Mouthguard, charging case and cables. App included. No subscription. Dental scan fees are additional. Warranty and support
