Return Policy
Looking for HITIQ’s return policy? See below “How to obtain a warranty service”.
Limited Product Warranty
LIMITED PRODUCT WARRANTY FOR NEW PRODUCTS
HITIQ warrants to the original purchaser that your HITIQ PROTEQT Mouthguard and Charge Case that are new (the "New Product(s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase.
REMEDIES
If such a defect arises and a return authorisation request is received by HITIQ within the applicable Warranty Period, HITIQ will, at its option and to the extent permitted by law, either:
- Repair the Product at no charge, using new or refurbished replacement parts or
- Replace the Product with a New Product or Refurbished Product.
In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. Shipping and handling charges may apply except where prohibited by applicable law. These Limited Product Warranties are valid only in the jurisdictions where the Products are sold by HITIQ itself or through its authorized reseller or agent and are valid to the extent permitted by the applicable laws of such jurisdictions.
Any replacement Product will be warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law.
HOW TO OBTAIN WARRANTY SERVICE
To obtain warranty service, you must have a return authorisation from HITIQ support. To request a return authorisation, contact Customer Support.
To obtain a valid Warranty claim the following detail should be provided:
- The return authorisation details must be included along with your returned Product
- You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by HITIQ.
- As may be required by applicable law, HITIQ may require you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service.
- It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product.
- It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and HITIQ will not be responsible for any such loss.
AVAILABILITY OF REPAIR FACILITIES/SPARE PARTS
The HITIQ PROTEQT product includes integrated components for which repair, such as instrument boards or faulty batteries, may not be possible outside of HITIQ’s factory conditions, and repair facilities or spare parts may not be available for your product or in your region.
Therefore, goods presented for repair may be replaced by refurbished goods of equivalent type rather than being repaired. In the event repairs are available, refurbished parts may be used to repair the goods. Repair or replacement of goods which are capable of retaining user-generated data may result in loss of that data. It is your responsibility to transfer, back up or erase all personal and other data on the device before sending it to HITIQ, and you agree HITIQ isn’t responsible for any loss, use, or disclosure of any data that is on the device.
EXCLUSIONS AND LIMITATIONS
HITIQ does not warrant that the operation of the Product will be uninterrupted or error-free. These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. See the Fitbit Terms and Conditions for details of your rights with respect to use of the software and related services.
These Limited Product Warranties apply only to the original purchaser of the Product that was purchased from an authorized reseller or sales channel and manufactured by or for HITIQ that can be identified by an authorized “HITIQ” trademark, trade name, or logo affixed to it.
Without limiting the foregoing, these Limited Product Warranties do not apply to any:
- HITIQ products and services other than the Products
- Non-HITIQ products, even if included or sold with a Product, including, without limitation, any counterfeit products
- Products that are, or HITIQ reasonably believed to be, stolen
- Consumables (such as batteries), or
- Software, even if packaged or sold with the Product or embedded in the Product. These Limited Product Warranties do not apply to third-party products or accessories
This Limited Product Warranty does not cover any damage to a HITIQ Product or part of a HITIQ Product caused by alteration, servicing, or repair performed by anyone other than HITIQ. It does not cover any third-party parts nor does it apply to any cosmetic damage such as scratches and dents, scribing or colouring of HITIQ PROTEQT mouthguards.
In addition, these Limited Product Warranties do not apply to damage or defects caused by:
(a) use with non-HITIQ products
(b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes
(c) normal wear and tear or aging of the Product such as discoloration or stretching; or
(d) operating the Product
(i) outside the permitted or intended uses described by HITIQ,
(ii) not in accordance with instructions provided by HITIQ, or
(iii) with improper voltage or power supply.
No HITIQ reseller, distributor, agent or employee is authorized to make any modification, extension, or addition to these Limited Product Warranties. If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.
IMPLIED WARRANTIES
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THE APPLICABLE WARRANTY PERIOD. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you.
LIMITATION OF DAMAGES
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, HITIQ SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF HITIQ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.
GOVERNING LAW
These Limited Product Warranties shall be governed by the laws of the Commonwealth of Australia. Without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction.
Updated 1 May 2025
